Privacy Policy
Who we are
At The Forest Furniture, we’re more than just a cutting-edge furniture brand; we’re a companion in your journey to create a space that feels uniquely yours. We understand that trust is the cornerstone of any great relationship, and we’re committed to earning yours through transparency and respect for your privacy. As we continue to innovate and enhance your experience, we’re mindful of handling your information carefully. Here’s our promise to you regarding your privacy:
Privacy Commitment:
1. Transparency: We’ll always be upfront about why we’re collecting your information and how we plan to use it.
2. Purpose: We’ll clearly outline the reasons behind collecting your information and ensure its use aligns with those reasons.
3. Retention: We’ll inform you about the duration for which your information will be kept and adhere strictly to that timeline.
4. Communication: We’ll let you know who might contact you and under what circumstances, based solely on the information you’ve provided.
Information we Collect:
1. Visual Search Data: When you use our visual search feature, we temporarily store images of furniture you’re interested in. These images are automatically deleted after you log out or after a predefined period, ensuring your search history remains private.
2. Interaction Insights: To enhance your experience, we collect anonymized data on how you use our App. This helps us understand user behavior and improve our services.
3. Contact Information: We ask for your name and email only when necessary, like for feedback purposes, ensuring we have a way to respond to your inquiries.
Information Sharing and Security:
1.No Third-party Sharing: Your details are safe with us. We do not share, sell, or disclose your information to third parties, except to our own departments, who need access to serve you better.
2. Legal Requests: Only in cases where required by law will we share your information with governmental or regulatory authorities, maintaining our status as a responsible corporate entity.
3. Security Measures: Our robust security framework includes data encryption, firewalls, secure servers, passwords, and logging systems, all designed to protect your information from unauthorized access.
Data Management:
.We believe in minimal data retention. Once the information is no longer needed, it’s deleted from our systems. This means your visual search data is stored only momentarily, and your contact information remains only as long as you allow.
Your Privacy Rights:
1. Access and Modification: You have the right to access and modify the personal information you’ve shared with us at any time, through the proper channels.
2. Rectification: Should you find any discrepancies in the information we hold, you have the right to request corrections.
3. Withdrawal: You have the right to withdraw your personal information from our records, provided you inform us through the appropriate channels.
We’re Here to Listen:
Your thoughts, concerns, and questions about our privacy policy are invaluable to us. Feel free to reach out at theforestfurniture@gmail.com for any queries or clarifications.
By embracing these practices, we aim to be not just a brand that you trust, but also a partner in creating your dream space, ensuring that every step we take together is marked by respect for your privacy and a commitment to maintaining your trust.
About Us
Established in 1979, NADIA Group is a diversified conglomerate with primary focus on
on ready-made garments and textile manufacturing. NADIA Group has expanded
dramatically over the past three decades and built a remarkable distinction as an
exporting giant in this challenging part of the world.
As an emerging business conglomerate, NADIA Group believes in the wisdom of
looking not just around the corner, but over the horizon. NADIA Group has earned
unrivaled success in the field of ready-made garments, textiles, local and international
trading, freight forwarding, information technology, washing plants, real-estate, agro-
dairy, banking automation, financial institutions, wood and furniture industry, energy and
power sector, hospitality service and consumer products.
The group represents 51 business enterprises and has an annual turnover of USD $400
million with a workforce of approximately. 3
ORDER, DELIVERY, PAYMENT & REFUND POLICY
Order confirmation and cancellation
Please confirm the design, model, dimensions, materials, colour and finish when placing your order. Any cancellation request for a pre-order must be submitted within 15 calendar days of placing the order. A cancellation request does not automatically entitle the customer to a refund. Payments made towards an order are non-refundable under our standard policy, subject to applicable law.
Changes after production begins
If a customer requests a model change while the confirmed product is being made, or requests a design change or another product after the product has been made, a deduction of 50% of the original product value applies under the invoice terms. Any change must be agreed with The Forest Furniture Limited.
Factory approval before dispatch
Once production is complete, the product is shown to the customer by WhatsApp video call while it is at the factory. Customer approval is obtained before final delivery. This approval does not replace the physical inspection required at delivery.
Mandatory inspection and QC at delivery
For every order and pre-order, the customer or authorised recipient must inspect the product immediately at delivery, in the presence of the delivery team, before accepting it or signing the delivery acknowledgement. Check the model, quantity, dimensions, materials, colour, finish, visible defects, damage and conformity with the confirmed order. Any discrepancy must be raised and recorded with the delivery team before acceptance. Acceptance confirms completion of this delivery inspection. Under our standard delivery policy, subsequent claims for visible damage, visible defects or order discrepancies that could reasonably have been identified during this inspection will not be accepted. Delivered and accepted products cannot be returned or refunded for change of mind.
Transport, delivery delays and fitting
Under the invoice terms, the delivery date may change within a range of 25 to a maximum of 180 days due to unavoidable circumstances, raw-material supply or shipment delays, factory machinery faults or the country’s political situation. Subject to applicable law, The Forest Furniture Limited does not accept liability or refund requests solely for such unavoidable delays; the customer is to accept delivery once those circumstances have ended. For knockdown furniture, the fitter will attend on the day after delivery. Inspection of fitting and assembly must be completed when that work is finished.
Completed products awaiting delivery
If the customer does not take delivery of completed goods, a seven-day buffer applies before inventory holding charges become due. After that buffer, the inventory holding charge is 0.5% of the value of the goods per week, as stated in the invoice.
Payment and overdue balance
70 percent as advance. The remaining 30% is due immediately on delivery. A maximum buffer of five working days from delivery is allowed to settle the outstanding product payment. After that buffer, a late-payment charge of 5% per week applies to the outstanding product-payment balance, subject to applicable law.
Materials and specifications
The materials, construction and specifications applicable to each product are those confirmed for that customer’s order and invoice.
Warranty and applicable rights
These terms do not exclude applicable warranty commitments or rights and remedies that cannot lawfully be excluded, including claims involving latent defects that could not reasonably be discovered at delivery. Existing orders remain subject to their agreed terms; this website update does not retrospectively replace an existing agreement.